Privacy Policy
Effective Date: July 1, 2025
This Privacy Policy ("Policy") describes how Objective Function Limited and its subsidiaries and affiliates (collectively, "SynthLabs," "we," "us," or "our") collect, use, and share information in connection with your use of our websites (including www.synthlabs.ai), services, and applications (collectively, the "Services"). This Policy is a legally binding agreement between you ("User," "you," or "your") and SynthLabs. By accessing or using our Services, you agree to be bound by the terms and conditions of this Policy.
1. Information We Collect
1.1 Information You Provide to Us
We collect information you provide directly to us, such as when you create an account, subscribe to our newsletter, participate in any interactive features of our Services, fill out a form, request customer support, provide any contact or identifying information, or otherwise communicate with us. The types of information we may collect include:
- Personal identifiers such as your name, email address, and phone number
- Account credentials including username and password
- Professional information including company name, job title, and industry
- Billing information including payment card details and billing address
- Communications between you and SynthLabs, including support requests and feedback
- User-generated content that you post to the Services
- Any other information you choose to provide
1.2 Information We Collect Automatically When You Use the Services
When you access or use our Services, we automatically collect information about you, including:
- Log Information: We log information about your use of the Services, including the type of browser you use, access times, pages viewed, your IP address, and the page you visited before navigating to our Services.
- Device Information: We collect information about the computer or mobile device you use to access our Services, including the hardware model, operating system and version, unique device identifiers, and mobile network information.
- Usage Information: We collect information about your use of the Services, such as the features you use, the actions you take, the content you view or engage with, and the dates and times of your visits.
- Location Information: We may collect information about the location of your device each time you access or use our Services. We may also collect precise location information if you enable location services on your device.
- Information Collected by Cookies and Other Tracking Technologies: We use various technologies to collect information, including cookies, web beacons, and similar technologies. Cookies are small data files stored on your hard drive or in device memory that help us improve our Services and your experience, see which areas and features of our Services are popular, and count visits.
1.3 Information We Collect from Other Sources
We may also obtain information from other sources and combine that with information we collect through our Services. For example:
- If you create or log into your account through a social media site, we will have access to certain information from that site, such as your name, account information, and friends lists, in accordance with the authorization procedures determined by such social media site.
- We may collect information about you from third-party services and partners, such as identity verification services, credit bureaus, mailing list providers, and publicly available sources.
2. Use of Information
We may use information about you for various purposes, including to:
- Provide, maintain, and improve our Services
- Process transactions and send you related information
- Send you technical notices, updates, security alerts, and support and administrative messages
- Respond to your comments, questions, and requests and provide customer service
- Communicate with you about products, services, offers, promotions, rewards, and events offered by SynthLabs and others, and provide news and information we think will be of interest to you
- Monitor and analyze trends, usage, and activities in connection with our Services
- Detect, investigate, and prevent fraudulent transactions and other illegal activities and protect the rights and property of SynthLabs and others
- Personalize and improve the Services and provide advertisements, content, or features that match user profiles or interests
- Facilitate contests, sweepstakes, and promotions and process and deliver entries and rewards
- Link or combine with information we get from others to help understand your needs and provide you with better service
- Carry out any other purpose described to you at the time the information was collected
3. Sharing of Information
We may share information about you as follows or as otherwise described in this Privacy Policy:
- With vendors, consultants, and other service providers who need access to such information to carry out work on our behalf
- In response to a request for information if we believe disclosure is in accordance with, or required by, any applicable law, regulation, or legal process
- If we believe your actions are inconsistent with our user agreements or policies, or to protect the rights, property, and safety of SynthLabs or others
- In connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company
- Between and among SynthLabs and our current and future parents, affiliates, subsidiaries, and other companies under common control and ownership
- With your consent or at your direction
We may also share aggregated or de-identified information, which cannot reasonably be used to identify you.
4. Data Retention
We store the information we collect about you for as long as is necessary for the purpose(s) for which we originally collected it, or for other legitimate business purposes, including to meet our legal, regulatory, or other compliance obligations. We may retain cached or archived copies of information about you for a certain period of time.
5. Security
We take reasonable measures to help protect information about you from loss, theft, misuse, and unauthorized access, disclosure, alteration, and destruction. However, no Internet or electronic communications system is ever fully secure or error-free. Therefore, we cannot guarantee that your information is absolutely secure. If you have reason to believe that your interaction with us is no longer secure, please immediately notify us using the contact information below.
6. International Data Transfers
Objective Function Limited is based in the United States and we process and store information in the United States. If you are accessing our Services from outside the United States, please be aware that your information may be transferred to, stored, and processed by us in our facilities and by those third parties with whom we may share your personal information, in the United States and other countries. These countries may have data protection laws that are different from the laws of your country.
7. Your Choices
7.1 Account Information
You may update, correct, or delete information about you at any time by logging into your online account or by contacting us using the contact information below. If you wish to delete or deactivate your account, please contact us, but note that we may retain certain information as required by law or for legitimate business purposes.
7.2 Cookies
Most web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove or reject browser cookies. Please note that if you choose to remove or reject cookies, this could affect the availability and functionality of our Services.
7.3 Communications Preferences
You may opt out of receiving promotional communications from SynthLabs by following the instructions in those communications. If you opt out, we may still send you non-promotional communications, such as those about your account or our ongoing business relations.
7.4 Mobile Push Notifications
With your consent, we may send promotional and non-promotional push notifications or alerts to your mobile device. You can deactivate these messages at any time by changing the notification settings on your mobile device.
8. Your Privacy Rights
Depending on your location, you may have certain rights regarding your personal information, including:
- The right to access personal information we hold about you
- The right to request that we correct inaccurate personal information
- The right to request deletion of your personal information
- The right to object to or restrict certain processing of your personal information
- The right to request portability of your personal information
- The right to opt-out of the sale of your personal information (if applicable)
- The right to withdraw consent where processing is based on consent
To exercise any of these rights, please contact us at team@synthlabs.ai. We will respond to your request consistent with applicable law.
9. Additional Disclosures for California Residents
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA). These rights include:
- The right to know what personal information we collect, use, disclose, and sell
- The right to request deletion of your personal information
- The right to opt-out of the sale of your personal information
- The right to non-discrimination for exercising your privacy rights
We do not sell personal information. We will not discriminate against you for exercising any of your rights under the CCPA.
10. Additional Disclosures for European Economic Area Residents
If you are a resident of the European Economic Area (EEA), United Kingdom, or Switzerland, you have additional rights under the General Data Protection Regulation (GDPR), including:
- The right to access your personal data
- The right to rectification of inaccurate personal data
- The right to erasure of your personal data
- The right to restrict processing of your personal data
- The right to data portability
- The right to object to processing
- The right to withdraw consent
- The right to lodge a complaint with a supervisory authority
11. Children's Privacy
Our Services are not intended for children under 13 years of age, and we do not knowingly collect personal information from children under 13. If we learn we have collected or received personal information from a child under 13 without verification of parental consent, we will delete that information.
12. Changes to this Privacy Policy
We may change this Privacy Policy from time to time. If we make changes, we will notify you by revising the date at the top of the policy and, in some cases, we may provide you with additional notice (such as adding a statement to our homepage or sending you a notification). We encourage you to review the Privacy Policy whenever you access the Services or otherwise interact with us to stay informed about our information practices and the choices available to you.
13. Contact Us
If you have any questions about this Privacy Policy, please contact us at:
Objective Function Limited
Email: team@synthlabs.ai
Address: 981 Mission St, San Francisco, CA 94103